REWARD SYSTEM- CASE STUDY Essay Example | Topics and Well Written Essays - 3000 words

REWARD SYSTEM- CASE STUDY - Essay Example1.3 Pay. The raw material rate for regular employees is 14,000. A bonus strategy is in place which is commensurate to the call managing directors efforts in terms of (a) number of calls taken, and (b) informal assessment by supervisors on the quality of customers dealings in sampled calls. So far it has ranged from 0 to 8,000, averaging at 1,300. Bonuses argon paid out every triple months.1.5 Commission. The chief executive has commissioned a study to be made on an appropriate rewards trunk that would resolve the aforementioned problems, while at the same time matching the organisations reveal competencies, namelyFrom the case situation given, there appears to be prima facie dissatisfaction with the rewards system of Chalmers pertaining to their call handlers, and the way the rewards system is being administered. However, this may be misleading as all allegations of unfairness and poor pay bob up solely from the handlers, which may be a biased perception.At present, there is no agreed, specific explanation of a call centre. The University of Sheffield, commissioned to create a study of the industry for the Health and Safety administrator (HSE), formulated a tameing definition of a call centre as a work environment in which the main business is conducted via a telephone whilst simultaneously using display hiding equipment (DSE). The term call centre includes parts of companies dedicated to this activity, such as internal help lines as well as whole companies. (Sprigg, Smith & Jackson, 2003).An alternative name for this type of business firm is the mop up centre which is described as a business unit with responsibility for communicating directly with customers, every proactively to initiate sales, or reactively in order to respond to specific needs or enquiries. Contact centres are used extensively across both the private and public sectors (UK Trade and